Sue Thompson has been involved in facility management for more than twenty years. As the Assistant Vice President–Facilities Manager for Radian Guaranty Inc. in Philadelphia, Pennsylvania, she oversees company locations in several states, and is a professional member of the International Facility Management Association (IFMA). Her commitment to the profession has led her to speak at numerous IFMA events on topics related to personal development and professional presence. She also speaks professionally through her own business, Exceptionality (www.exceptionality.com).